Account and data deletion

PosRank is operated by QUANTUM LATAM, LLC, limited liability company incorporated in Delaware (Delaware LLC), located in Miami, Florida, United States. The company was incorporated on March 16, 2026; its EIN is 61-2340987 and its Delaware file number is 10549154.

This channel is also available to people who submitted a review, answered an NPS survey or requested a website analysis without creating an account.

• Write from the email associated with your account or participation, if you can still access it.
• Provide the email you used and, if applicable, the name or link of the related profile, business, survey or analysis.
• Specify whether you want to delete the entire account, a participation or particular data. You can request a copy of your data before closure.
• If you no longer have access to the registered email, explain this so we can consider another verification method.

Do not send passwords, sign-in codes, full card numbers or identity documents in your first message. If additional information is needed, we will request only what is necessary to verify the request.

1. Receipt and verification. We will review your message and verify your identity or your authorization to act for another person or business.
2. Scope review. We will identify the account and related data. If we cannot locate an anonymous participation, we will ask for information that helps identify it, without attributing other people's responses to you.
3. Deletion and response. We will process your request within the applicable deadlines and let you know the outcome. If any part cannot be deleted or must be retained, we will explain why and the retention criteria.

The request may cover access to your account, profile, contact details, Google sign-in connection, participation records, screenshots submitted as evidence and analysis data associated with your email. We will also review data managed by our providers where applicable.

Once closure is complete, you will lose access to the account and its features. Associated public content will be reviewed for deletion or anonymization where appropriate; closing an account should not be understood as a way to remove legitimate opinions written by other people.

Private NPS responses and records without an account may require additional information to locate them. Anonymization will only be used when it prevents identification of the person; statistical results that are already anonymous cannot be used to recover an account.

Certain billing, transaction, fraud prevention, dispute or request-handling records may need to be retained to meet legal obligations or protect rights. Their use will be limited to that purpose and the time needed in each case.

Where backups exist, removal of data from those copies may not be immediate. They will remain under restricted access until they are replaced or deleted according to the applicable cycle. We will inform you of exceptions affecting your request, without promising instant deletion from every system.

Sending a deletion request by email does not, by itself, cancel a subscription. You can review billing and access the Stripe portal from Credits and billing. State in your request if you also need help stopping a renewal.

If you cannot access your account, mention it in the same message. We will review the subscription along with the request. The retention of accounting records and any refund will be handled according to the purchase terms and applicable rights.

You can revoke PosRank's access from your Google account connections. Revoking that permission does not, by itself, delete data already stored in PosRank; use the channel above to request deletion. A request to PosRank does not delete your Google account either.

Reviews published on Google, Trustpilot or other platforms must be managed with the relevant platform. PosRank cannot delete them on your behalf through this request.

You can delete cookies and local storage from your browser. This may cause the widget to appear again and does not replace a request to delete data stored in our services.

See the privacy policy to learn about the data used and your rights. To correct the scope, ask about the status or request a review of a response, contact admin@posrank.co in the same thread as your request.